Customer Testimonials

Big Country is the best!

Jeremiah was very nice and efficient helping me and helping me. He has excellent customer service.

The wait time is why I couldn’t give 5 stars. I made an appointment and still waited to hours for an oil change. What is the point of an appointment?

My car was damaged during repair. At this point the service department is not responsive. Jeremiah hung up on me. The sales manager Robert Stewart will not call me back nor have the general manager to call.

Very good experience with check in and when picking up my vehicle after recall repair.

I bought my 2020 Sorento from Sons Kia of McDonough a couple of years ago. I purchased the extended warranty, so when my air conditioner went out I took it up there to be checked out. This was on Friday, 6/7/24 at 7:30 a.m. I was notified through their diagnostic app that it would cost roughly $950 to fix my air conditioner and my extended warranty would NOT cover any of the costs. The reasoning of the malfunction was due to a clog in the hose that caused water to back up, so the diagnosed issue was “water damage” and they don’t ... Read More

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Google - Jun 12, 2024

I bought my 2020 Sorento from Sons Kia of McDonough a couple of years ago. I purchased the extended warranty, so when my air conditioner went out I took it up there to be checked out. This was on Friday, 6/7/24 at 7:30 a.m. I was notified through their diagnostic app that it would cost roughly $950 to fix my air conditioner and my extended warranty would NOT cover any of the costs. The reasoning of the malfunction was due to a clog in the hose that caused water to back up, so the diagnosed issue was “water damage” and they don’t repair items for water damage. This was explained to me an hour before they closed on Saturday, 6/8/24 which made it impossible for me to go get my car. I was informed that they aren’t opened again until Monday, so I would have to wait until then to get my car. Keep in mind this is our family car and of course it was needed back. On Monday morning my husband and I went to Sons Kia, 6/10/24, and asked to speak to the GM and the manager over the service department. The manager of the service department explained why I would have to pay out of pocket to have the air conditioner fixed, even though I’ve purchased the extended warranty and the it stopped working from no fault of my own. I wasn’t getting anywhere, so I thanked them and asked for my car back. After 30 minutes of waiting for my car to be pulled around, the service member that was helping me apologized, and said that they could not get my keys for me. Apparently, the mechanic that checked over my cars issues on Friday locked my keys in his office area and he was not at work. I asked what the next steps were, and she said they would call me when they have my keys free. This was Monday morning around 10:30 am. No one called me all day Monday with any type of update. I messaged the service center number and asked for an update this morning, Tuesday 6/11/24. No one replied. My husband called Sons Kia at around noon and was told they still couldn’t get my keys out of the mechanics area and the mechanic is actually on vacation! The manager was supposed to call us back. NO ONE has contacted us. My car has been sitting at their dealership since Saturday, because they can’t get my keys and NO ONE seems to care. It seems as if we are being ignored. We have a busy week of traveling to Savannah with our kids and I don’t have my vehicle to do that. We were also told they don’t offer rentals. No one has offered to do anything about this situation. We are very disappointed in the lack of professionalism or ownership of the mistake. I will NEVER do business with Sons KIA again.

Curtis was amazing!! He came in on his day off and took care the complete delivery 100%

Excellent experience in purchasing a new car. Livingston Scipio (aka Big Country) is the salesman to see.

Why is it that every time I need my car serviced it’s 4-6 week wait? Who can wait that long if your car needs servicing and then they don’t even give loaner cars. Terrible service. Will definitely NOT buy another KIA again.

TERRIBLE atmosphere. The sales representatives at this location are completely heartless. You could have a great credit score, great income, and still be expected to put money down for their commission. Curtis and his co workers were not willing to help our family in any way. If you want to avoid be taken advantage of, then stay away from this dealership. Completely unreasonable customer service. DONT WASTE YOUR TIME HERE.

Took my car in for a recall fix. Service said it would take about a hour and a half and asked me if I wanted the customery car wash. I said sure. After a little over two hours wait I texted the number and ask if they knew when it would be done. Five minutes after I inquired I got a text back saying it was ready but needed additional work. I replied would schedule another day. They brought my car around with no car wash. And only had decaf coffee and no creamer for the customers waiting

Excellent service, friendly people

Jeremiah provided amazing Customer Service. I had some recalls completed. The service was quick and easy.

Very helpful !

Ariyana took very good care of me and my cat. Very professional and my car was ready when it was expected. Great experience at Sons Kia Service Dept.

The entire staff is friendly & understanding. All ready to lift a hand to help you find the perfect car for you. They also work within your budget, so you won't feel like you are taking a huge financial hit to other expenses. Definitely recommend as I was from my own mother. Truly grateful and blessed with the hard work put in. God Bless

I had a great experience thank you for answering all my questions Mr. Scipio

Everyone was nice and accommodating. I arrived Thursday around 12:30 pm I was a cash paying customer and had already picked out the car I wanted before arriving. So I did not look at or test drive anything else. I had to wait from 2pm-5pm for the finance manager to close my deal. I was finally done at 6pm. 6 hours a dealership is to be expected when your financing. I should have been in and out very quickly. Hence the 4 Stars.

Experience was fast and professional

Customer service was excellent!!

Jeremiah did a great job.

Everyone was just plain awesome. Ed in fiance I could discuss with all day and dave was so helpful with everything and is a man of his word which not much left around these days and chris the sales Mgr was great to.

Jeremiah was great patient and professional

My tech was very courteous and responsive, will come back again

Very professional. Waited four hours, I guess to take care of all the recalls.

The staff was great, courteous and efficient. Always a good experience. Can communicate whenever you want.

The service and associates was excellent. Could have been a little faster however with me not knowing what the workload was like at the time I arrived I am still completely satisfied.

I took my 2019 Kia Soul in for service around March 19th. A transmission oil change was done and other services that cost me 700. After the transmission service was done about 3 days later my transmission started sticking in 4th and would not shift. My mileage at the time was at about 98000. I returned to them with the problem. They said nothing was wrong. This past week, May 15th after it had passed the 100000 mile mark, it did it again and through a code for transmission. I took the car back to service where I was told it would be 2-3 days. ... Read More

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Google - May 17, 2024

I took my 2019 Kia Soul in for service around March 19th. A transmission oil change was done and other services that cost me 700. After the transmission service was done about 3 days later my transmission started sticking in 4th and would not shift. My mileage at the time was at about 98000. I returned to them with the problem. They said nothing was wrong. This past week, May 15th after it had passed the 100000 mile mark, it did it again and through a code for transmission. I took the car back to service where I was told it would be 2-3 days. They called today and said it was fixed. My cost was first suppose to be 721.46. When my son got there to pick it up my total was 777. Not to mention labor was charged at 685 and the part was 44. The other costs were told to me to be for nuts, bolts, rags, etc. So I paid the 777. My son got 10 miles down the road and the car started doing the same thing as before it was supposedly fixed. Could not get in touch with Ebony or the Service Manager. I am livid and as an elderly disabled woman with only 1 vehicle I am appalled at how I was treated. My Kia was the second brand new car that I had bought from them. I will be up there first thing in the morning. I hope the General Manager is there. I would in no way recommend Son’s KIA’s service department!!!!!

Friendly efficient

Let's see if Bill, Edward or Angel will respond to my review since no one is responding to calls, voicemails or emails for weeks! It's like y'all want irritated customers to show up hollering and screaming. The least you can do is communicate with your customers. I've been waiting almost 2 months for this dealership to do their part and title / register the car. Not getting answers from a manager or anyone in title & registration, I did some digging of my own and realized no title application was submitted and I was sold a car with ... Read More

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Google - May 15, 2024

Let's see if Bill, Edward or Angel will respond to my review since no one is responding to calls, voicemails or emails for weeks! It's like y'all want irritated customers to show up hollering and screaming. The least you can do is communicate with your customers. I've been waiting almost 2 months for this dealership to do their part and title / register the car. Not getting answers from a manager or anyone in title & registration, I did some digging of my own and realized no title application was submitted and I was sold a car with an existing lien. So of course it can't be registered!! I've made extra visits to the dealership, called numerous times and sent several emails. Nothing! My patience has run thin!!! Don't tell me to reach out to you, check your email, voicemails, messages with the receptionist, and contact me.

My son drop my wife Kia with her wallet inside he came back a few hours later to pick up the car. Her wallet was missing and the dealer refused to give us employee name. Or see the camera 🎥 or help us out… We call the police 👮 and report it and we’re going to court. Horrible place not honest people

Do not come to this dealer! Brought my 22 Kia carnival here to replace my wheel locks for lug nuts. A wallet and some cash was in the car before dropping it off and after picking up the car and driving back home, the wallet nor the money was there! After returning back to the dealer for answer, it seems like they are covering up for each other. They knew what was going on and refused to help me in the slightest. Horrible dealer and the people who work here have no honesty

This by far has been the worst service I have ever received from a dealership service department. I had a appointment for system update of my 2023 Kia @ 0730 today. But I drop off my car at the dealership yesterday, (Wednesday) around 1430. Now fast-forward to today, Thursdays @ 1530 I decided to call the service department to get a update on my car.. Just to find out that my car had not been serviced as of yet and they weren't sure where my car was, but someone will would call me back.. but after an hour (1630) no call me back, so I decided ... Read More

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Google - Apr 25, 2024

This by far has been the worst service I have ever received from a dealership service department. I had a appointment for system update of my 2023 Kia @ 0730 today. But I drop off my car at the dealership yesterday, (Wednesday) around 1430. Now fast-forward to today, Thursdays @ 1530 I decided to call the service department to get a update on my car.. Just to find out that my car had not been serviced as of yet and they weren't sure where my car was, but someone will would call me back.. but after an hour (1630) no call me back, so I decided to show up at the dealership. The young lady behind the counter stated that she still had not found my car nor the paperwork, but to give her a few minutes. Well a few minutes became an hour. She finally came back to me at 1745. Just to tell me that car was never service, it was lost in the mix of paperwork, but it might fix tomorrow (Friday). Now it the service department closes at 1800, so I asked to speak to the Service Manager, Now this manager seemed to be too busy to be bothered with my issue. There was no introduction of his name, when i walk into his office he was too busy looking and signing paperwork. But he finally looked up and his first word out of his mouth was “What seems to be the problem” .......There was no “ Hello my name is ……I understand that your car had an appointment…..” I literally had explain to him the issue and still there was no "I am sorry or accountability for his service rep/tech/department … All that came out of his mouth was “ Well the issue that your car has needs a special tech and he was not able to get to it today, he might be able to get to it tomorrow “…. I am mind blown right now. Where is the customer service here. If I would have never call about my car . No one for that service department would have called me. They would have kept my car. All my car needed was an update to the entertainment system. This is not the first time that I have had issue with this service department. Back in November, I went for an oil change and the tech forgot to put oil in my car !!! I know cause the oil light came on and my husband checked the oil dipstick and instead of the service department returning our money back. All they stated was “ we must have forgotten to reset the oil, but we will top off the oil.” After sitting in that office and telling this manager about the issue in November and now today. One thing was very clear that department is either incompetent or does not care. Either way I was taking my car and going to another Kia dealership ..

I made an appointment for rear brake replacement at an agreed price, the appointment time was weeks later. Upon arrival for appointment I was told the price of the service had been increased $50. The service tech said she would ask the manager if the original cost could be used. She returned and said no I would have to pay the new amount. I said no the brakes. You just lost a customer.

The lack of communication from the Service department is enough to make me swear off Sons KIA for ANY service. At one point, a member of the service desk staff walked into the manager's office and they both took turns staring directly at me, pointing at me, and laughing, I was the ONLY customer in the area at the time so there is ZERO doubt they were directing their amusement at anyone or anything else. That was enough to make me swear off Sons KIA for ANYTHING... period. I'm DONE with SONS and will steer anyone away from ... Read More

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Google - Apr 21, 2024

The lack of communication from the Service department is enough to make me swear off Sons KIA for ANY service. At one point, a member of the service desk staff walked into the manager's office and they both took turns staring directly at me, pointing at me, and laughing, I was the ONLY customer in the area at the time so there is ZERO doubt they were directing their amusement at anyone or anything else. That was enough to make me swear off Sons KIA for ANYTHING... period. I'm DONE with SONS and will steer anyone away from them. (Update) 5/22/24 Don't be fooled by the response from the General Manager; I texted him that I would be glad to talk with him when I got back into town (and left a specific date). When I called on that day and only got his voicemail, I left a message with my name and phone number and that I would be glad to talk with him and his personnel any time... NO RESPONSE (checked my phone logs to be absolutely sure)! Check the reviews for the Service Dept. at Sons KIA, you will hardly see more than a ONE STAR rating since 2022. I guess that neither the owners nor KIA-USA look at ratings or things would change. Oh, and I took my car to a local repair shop to fix the problem (with the stipulation that NO repair parts come from Sons KIA, yes I checked the parts invoices)... the local repair shop kept in constant communication and had it repaired the next day.

Had 32k service yesterday, waited 3 hours for the service (which is understandable), then today i found oil puddle on my garage floor where i park my 2022 Telluride , looked under the car and saw oil dripping under the engine, now I have to call off work tomorrow morning ( April 17th) to go back to dealership to get it fix, don’t know how long wait for that. Very inconvenient

Service counter is very nice and helpful. The service seemed to complete my oil change and tire rotation. But it took over 4 hours to complete with an appointment. If I was a walk in I would understand but over 4 hours knowing I was coming for maybe an hour job. Also I asked for a quote and never got one and they had to ship me the touch up paint. I asked part for a few other items and had nothing in stock. If it wasn’t for the very kind counter personnel this would be a 2 or 1 star. I have ... Read More

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Google - Apr 16, 2024

Service counter is very nice and helpful. The service seemed to complete my oil change and tire rotation. But it took over 4 hours to complete with an appointment. If I was a walk in I would understand but over 4 hours knowing I was coming for maybe an hour job. Also I asked for a quote and never got one and they had to ship me the touch up paint. I asked part for a few other items and had nothing in stock. If it wasn’t for the very kind counter personnel this would be a 2 or 1 star. I have moved this from a 3 to a 1 star. Not only was all the above true, but they didn’t even fill my washer fluid as the light came on next day to add fluid. And I asked if I ordered touch up paint and even though they said they will deliver it, they lied. I even said that I won’t order it if you can’t deliver it since I love a few hours away. Well it’s been months and no paint I called and they said they have it in and I can pick it up whenever, but they don’t ship. So I was lied to, stolen from as I paid for something I never got, took hours to do a quick job and they didn’t finish the service. 100% do not use this location. Unless you want to be stolen from.

Broke down from out of state. Had no choice but to end up here and they are awful!! Indiana dealerships are so much easier to work with. Mine was even through warranty and they made life difficult! Ebony would not help what so ever and Ari never answered calls or text. Had my alternator changed and took from March 30- April 11! They didn’t even look at my car until the 7th!! Awful awful awful!!

The finance department will raise your interest rate. The salesman tried to push a ponzy scheme on us. Now that we have traded the vehicle due to not liking it, the finance department will not process the refund for the extra warranty. After aggravating them now, they won't even take his calls. I will make sure it is told all over social media and possibly have to go to a news station.

Extremely long waiting times and lack of communication from the staff.

My daughter came to visit from Texas last Saturday.and her Sportage started acting up and was showing air vent light, TPMS and check engine lights and having throttle issues. She called Sons Kia explained her situation and the fact she needed to be back home in Texas for work this coming Friday and they told her to drop it off and they would look at it on Monday. Monday rolls around and they tell her the service Sept is backed up and had no idea if or when they could even check the codes. She called Greenway Kia of ... Read More

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Google - Mar 26, 2024

My daughter came to visit from Texas last Saturday.and her Sportage started acting up and was showing air vent light, TPMS and check engine lights and having throttle issues. She called Sons Kia explained her situation and the fact she needed to be back home in Texas for work this coming Friday and they told her to drop it off and they would look at it on Monday. Monday rolls around and they tell her the service Sept is backed up and had no idea if or when they could even check the codes. She called Greenway Kia of Riverchase. They were great, told her to drive it up there and they’d get right on it for her. Gave her a cell number to contact them in case the car stopped running so they could send a tow truck. That’s where we will go for our next Kia.

I waited 4 hours for them to change a single fuse. I went in for two recalls and they told me they had the parts to do both and 4 hours later they said they didn’t have one of the parts. So I waited for 4 hours for them to change a fuse that I could have done in max 15 min. They also said they were gonna wash my car but they didn’t. And when I got in it smelled HORRIBLE. The mechanic driving it smelled like he hadn’t showered in weeks. I will never go back to this dealership ... Read More

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Google - Mar 23, 2024

I waited 4 hours for them to change a single fuse. I went in for two recalls and they told me they had the parts to do both and 4 hours later they said they didn’t have one of the parts. So I waited for 4 hours for them to change a fuse that I could have done in max 15 min. They also said they were gonna wash my car but they didn’t. And when I got in it smelled HORRIBLE. The mechanic driving it smelled like he hadn’t showered in weeks. I will never go back to this dealership and this service makes me not want to own a KIA.

Do not use. Will charge you for recall work.

I am giving a 1start rating due to Jason in the service department being untruthful. I brought my vehicle to be service for my scheduled appointment 2pm, on Saturday afternoon for an oil change. Upon my arrival , I told him that I would be taking the shuttle and coming back to pick up my vehicle. I receive a message at 3:54pm 6 minutes before closing that my vehicle is ready. I texted the number through text communication asking what time did the service department close and was text 4pm. Someone reached back out after 4pm and when I picked up the ... Read More

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Google - Mar 11, 2024

I am giving a 1start rating due to Jason in the service department being untruthful. I brought my vehicle to be service for my scheduled appointment 2pm, on Saturday afternoon for an oil change. Upon my arrival , I told him that I would be taking the shuttle and coming back to pick up my vehicle. I receive a message at 3:54pm 6 minutes before closing that my vehicle is ready. I texted the number through text communication asking what time did the service department close and was text 4pm. Someone reached back out after 4pm and when I picked up the phone, no one said anything and quickly hung up the phone. When my wife went to get the vehicle today, he said that I told him I would be back before 4pm to pick up the vehicle and remind you, I received a text at 3:54 saying my vehicle is ready. This used to be my go to place for having my vehicle serviced due to the experience I once had. Now, it has gone down hill since it’s new management, new personnel etc.. and the only person that was transparent and had effective communication was ebony. I will not be coming back here anymore and was a customer for 7 years. SMH.

The service department is the worst. Completely rude, ill informed, and unprofessional. When you need help all they are going to do is try to get you out of their faces rather than help you. And if they give you an answer trust me they are just making it up on the spot. You can ask the same question and get three different answers. I hate dealing with them because I’m afraid I’m gonna get angry and snap.

I been on hold for 20mins and when they answer me she turn around and put right back on hold. I'm still holding...but I'm sure they forgot about me. How RUDE...now it been 25mins. I was just laying the phone down jyst to see if they would ever get back to me. Was going to buy a new car or SUV...NOT NOW

I would like to stop receiving these emails and text messages because that's only telling me that all you guys want to do is bug somebody that's not why I came there I came there to get my vehicle fixed I did not come there for a vehicle to buy so please stop emailing me and stop texting me I've had enough

My car was the result of vandalism attempting to steal my Kia while working as a night nurse. My estimate which was approve by the Service Advisor and my Insurance Claims Agent went from 2000$ to 2700$ upon picking up the car after waiting 2 months for work to be done. I am still missing a window trim from the broken window. I have yet to receive an itemized bill which was charged to my credit card after I asked my son to get my car while out of the country to bury my mother. Spoke with the GM who assured me the ... Read More

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Google - Feb 6, 2024

My car was the result of vandalism attempting to steal my Kia while working as a night nurse. My estimate which was approve by the Service Advisor and my Insurance Claims Agent went from 2000$ to 2700$ upon picking up the car after waiting 2 months for work to be done. I am still missing a window trim from the broken window. I have yet to receive an itemized bill which was charged to my credit card after I asked my son to get my car while out of the country to bury my mother. Spoke with the GM who assured me the Service Manager would detail my estimate to see why I was billed almost $800 more. I got my car out of that dealer after been told by the customer service rep to take my keys and remove my car out of the parking lot. Until now I am waiting for my final itemized bill. Kia should be ashamed of treating customers like this while their cars have become number one on the stolen list. As a single mom who give of my service as a nurse I did not feel I was been charged fairly. Still waiting for my bill.

I recently visited my local service center for service, but unfortunately, I had a less than satisfactory experience with their customer service. The service manager seemed to have a negative attitude when I asked questions about the service and the expected turnaround time. To my surprise, there were additional charges that were not mentioned on the initial invoice when I went to pick up my vehicle. This was quite disappointing for me, especially considering that I have been a loyal customer at this location for nearly a decade. I have always had positive experiences in the past, which makes this ... Read More

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Google - Feb 6, 2024

I recently visited my local service center for service, but unfortunately, I had a less than satisfactory experience with their customer service. The service manager seemed to have a negative attitude when I asked questions about the service and the expected turnaround time. To my surprise, there were additional charges that were not mentioned on the initial invoice when I went to pick up my vehicle. This was quite disappointing for me, especially considering that I have been a loyal customer at this location for nearly a decade. I have always had positive experiences in the past, which makes this recent encounter even more disheartening.

This place is very unpleasant and unprofessional. If the service person doesn't like you they will make you wait for over 4 hours even if you have an appointment. I don't recommend this place and will never come back.

Subpar customer service from every department..I called a week ago in regards to getting my mirror fixed the lady on the phone made my appointment told me to come in ..before hanging up the phone I inquired about the cost to get my brakes also fixed.her response “this is a estimate “ I come in the day of my appointment asking the lady what all was included in getting my mirror fixed (the charges etc) her response “I’m not sure I’ll have to wait on the services and parts department to let me know but it will ... Read More

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Google - Jan 27, 2024

Subpar customer service from every department..I called a week ago in regards to getting my mirror fixed the lady on the phone made my appointment told me to come in ..before hanging up the phone I inquired about the cost to get my brakes also fixed.her response “this is a estimate “ I come in the day of my appointment asking the lady what all was included in getting my mirror fixed (the charges etc) her response “I’m not sure I’ll have to wait on the services and parts department to let me know but it will take two weeks because we don’t have technicians in today.” “I will text you everything once I find out” “we will do a complimentary multipoint inspection” Ok clearly that sounds good .. Hours go by and no update has been sent to me ..so I text them first inquiring about the services etc one minute it’s the car hasn’t been looked at to “the brakes are being done” she sends me a link to to follow to approve of what services need to be done along with the price ..no where on there is the information regarding the mirror. I ask what is status of the mirror? She responds “you’ll have to come back” i come the next day to pick up my car another link has been sent to me asking me to approve for the services of my mirror to be repaired I decline the repair services as it was out of my budget. So when I arrive and pay I check the paperwork and I had been charged for a diagnostic test that was NEVER approved by me ..no one had informed about it at all. Immediately I went to the manager who stated because ebony the lady who SHOULD have told me wasn’t there to defend herself he would call me first thing in the morning to get it all taken care of. The next day comes no call from Geoff..I call and the receptionist states he is busy with other customers.I speak to ebony, Rebecca, shay but Geoff never calls me back and Bill is so busy as well I never speak to him.The lack of customer service, the disregard for customers time, money and loyalty! I will never get a car from Kia again Then to send me a “ how would you rate your visit” question via txt was a slap in my face.

No one followed up to inform me what was completed with my car and the service tech was not knowledgeable on what was completed either.

DO NOT EVER TAKE YOUR KIA VEHICLE TO THIS BUSINESS TO HAVE THEM REPAIR YOUR KIA CAR! THEY APPARENTLY HAVE NO CLUE WHAT THEY ARE DOING AND HOW TO CORRECTLY FIX KIA VEHICLES IN WHICH THEY SHOULD BE TRAINED TO FIX! THEY HAD OUR VEHICLE IN THEIR POSSESSION FOR 3 -3 1/2 WEEKS BEFORE THEY WERE EVEN ABLE TO ASSESS OUR CAR. THEIR SERVICE DIRECTOR JEFF IS EXTREMELY RUDE AND APPARENTLY THINKS IT IS COMPLETELY NORMAL TO PAY $4,000 EACH YEAR FOR THE PAST 4 YEARS TO REPLACE A CATALYTIC CONVERTER THAT HAS FAILED IN THE VEHICLE THAT THEY DIDNT REPAIR PROPERLY IN THE ... Read More

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Google - Jan 15, 2024

DO NOT EVER TAKE YOUR KIA VEHICLE TO THIS BUSINESS TO HAVE THEM REPAIR YOUR KIA CAR! THEY APPARENTLY HAVE NO CLUE WHAT THEY ARE DOING AND HOW TO CORRECTLY FIX KIA VEHICLES IN WHICH THEY SHOULD BE TRAINED TO FIX! THEY HAD OUR VEHICLE IN THEIR POSSESSION FOR 3 -3 1/2 WEEKS BEFORE THEY WERE EVEN ABLE TO ASSESS OUR CAR. THEIR SERVICE DIRECTOR JEFF IS EXTREMELY RUDE AND APPARENTLY THINKS IT IS COMPLETELY NORMAL TO PAY $4,000 EACH YEAR FOR THE PAST 4 YEARS TO REPLACE A CATALYTIC CONVERTER THAT HAS FAILED IN THE VEHICLE THAT THEY DIDNT REPAIR PROPERLY IN THE FIRST PLACE! WE WILL MAKE SURE THAT EVERYONE KNOWS ABOUT YOUR POOR CUSTOMER SERVICE!!

Horrible!! My car was there for 4 days without my main reasoning for taking it not being fixed.

Talk about unprofessionally. I went here to have my company vehicle serviced and was flabbergasted at the service ladies attitude. I think her name was Tanna, Taneisha or something siminlar. Anyway. SHE told ME she didn't know how to verify the vendor information which pays the company bill, and that the lady who normally did the verifiaction was not there. SO I ask, what time would she be in, mind you I had a 8am appointment and its not my fault YOU dont know how to do YOUR job! She proceeds to say, that the lady was off and ... Read More

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Google - Jan 10, 2024

Talk about unprofessionally. I went here to have my company vehicle serviced and was flabbergasted at the service ladies attitude. I think her name was Tanna, Taneisha or something siminlar. Anyway. SHE told ME she didn't know how to verify the vendor information which pays the company bill, and that the lady who normally did the verifiaction was not there. SO I ask, what time would she be in, mind you I had a 8am appointment and its not my fault YOU dont know how to do YOUR job! She proceeds to say, that the lady was off and her (mom or dad) was sick and she wasn't clling her at home.....HOLD up ma'am FIRST I DID NOT ask you to call anyone, nor did I ask you that womans business. GHETTO is an understatement! SHE then says "Boo" you can get the information.....HOLD up! First I had to let her know I was not her boo and she did not know me and proceeded to ask for the service manager, and this had to be a joke, he did nothing. As I'm talking to him in his office, her GHETTO, UNEDUCATED, RUDE self was yelling from the service area about not not caring and she new, and didnt know, and she wasnt trying to be rude etc, and how she'll tell the general manager herself. Ma'am too late!! So I called the GM and had to leave a message who Im waiting to hear back from. I did find out the service manager was new as well but thats not an excuse to not know how to handle your staff. Looking at the other reviews sounds like this is normal behavior for this establishment. GLAD I DONT PERSONALLY OWN A KIA. My GOD!!! It was too early for this negativity. I know everybody gotta start somewhere but she belongs in a BUY, HERE, Pay Here delearship or maybe in the back not working with the public with her unprofessional self.

Unfortunately, there are a lot of people there with no integrity. They will cover for each other & use the other to appear innocent. I thought Tannisha was kind until she lied in an email & I was told the opposite when I got there. They made a process that should have been smooth a nightmare considering my son paid 85% of the car with his money. It's too long to write. Corey has no integrity. I was offered compensation from Shagaur for the lies & lack of communication. Thank you sir. He took 500 dollars off of the vehicle. I ... Read More

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Google - Jan 6, 2024

Unfortunately, there are a lot of people there with no integrity. They will cover for each other & use the other to appear innocent. I thought Tannisha was kind until she lied in an email & I was told the opposite when I got there. They made a process that should have been smooth a nightmare considering my son paid 85% of the car with his money. It's too long to write. Corey has no integrity. I was offered compensation from Shagaur for the lies & lack of communication. Thank you sir. He took 500 dollars off of the vehicle. I later had another experience with them concerning the tag. He offered to reimburse & fill my sons tank, but I did not accept because I wanted the experience with that dealership to be over. Please be careful with purchasing a car from them. They will lie & manipulate the process.

I’m giving this review because son refuses to do it.He got his first early last year.It kept giving him problems so I told him that he needed to return it .They knew that car had problems.Anyway he chose to get a new 2023 Kia Stinger.They told him that he could get it refinanced after a year.But he was told that Kia had him locked into this contract and it can’t be refinanced.This is in the fine print that he didn’t read.This young had a 730 credit score.They said it was lower ... Read More

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Google - Jan 1, 2024

I’m giving this review because son refuses to do it.He got his first early last year.It kept giving him problems so I told him that he needed to return it .They knew that car had problems.Anyway he chose to get a new 2023 Kia Stinger.They told him that he could get it refinanced after a year.But he was told that Kia had him locked into this contract and it can’t be refinanced.This is in the fine print that he didn’t read.This young had a 730 credit score.They said it was lower but.But his rates is outrageous.These dirty sobs. I won’t be satisfied until I can help him get this interest rate down.So anyone out there that can help please reach out to us

No one picks up the phone to schedule a service appointment. On top they charge 3 percent for paying by a credit card.

Not even 1 star. Communicate and pick up the phones. This used to be a decent dealership for service. I’m not the only customer that has a car there for more than 20 days. I overheard that from your technicians. On all 3 days I went to Son’s Kia in McDonough, they had misplaced someone’s keys or car all together. Not an exaggeration. I was told to expect 10-14 days for them to get to my car. I was cool with it. Except no one called me and by day 18(Friday), no one was picking up the phone. I had ... Read More

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Google - Dec 20, 2023

Not even 1 star. Communicate and pick up the phones. This used to be a decent dealership for service. I’m not the only customer that has a car there for more than 20 days. I overheard that from your technicians. On all 3 days I went to Son’s Kia in McDonough, they had misplaced someone’s keys or car all together. Not an exaggeration. I was told to expect 10-14 days for them to get to my car. I was cool with it. Except no one called me and by day 18(Friday), no one was picking up the phone. I had to take off work just to find out nothing was done to my car, and they had a hard time finding it and my paperwork. I was told then, “We’ll run it first thing Monday. Give us a couple days and we’ll call you.” No call. I go back on day 22 only to be told the sale thing- nothing was done and they still had to look for my paperwork. I get being shorthanded and dealing with warranty issues. I didn’t need all that. Disorganized. Inarticulate. Unprofessional. Won’t be back. Won’t buy Kia.

The helpfulness of the staff leaves definite room for improvement. I’d had my 2017 Sorento for less than a week and it was broken into, my key was stuck in the ignition and I just needed some insight as to what to do. Ebony advised that they can’t do anything without a diagnostic appointment and they didn’t have any openings until after the first of the year. I was asked if I just wanted to trade in the car I’d just bought. I had to look up videos on how to repair my own car. A week ... Read More

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Google - Dec 20, 2023

The helpfulness of the staff leaves definite room for improvement. I’d had my 2017 Sorento for less than a week and it was broken into, my key was stuck in the ignition and I just needed some insight as to what to do. Ebony advised that they can’t do anything without a diagnostic appointment and they didn’t have any openings until after the first of the year. I was asked if I just wanted to trade in the car I’d just bought. I had to look up videos on how to repair my own car. A week later, I set my appointment for the recall repairs(against my better judgement) I arrive 30 minutes before my appointment. I only had one recall that needed to be repaired, I unfortunately was given Ebony again. They get me checked in, I hand her my keys and she says they cannot accept my car until I get it fixed because they can’t get it started. She gave me attitude about it, I had to get in my car and show her it starts just fine. They told me it would take around two hours, I pulled out of the parking lot at 12pm from my 9am appointment. I will be driving to a different location for service from now on.

Traveling from Tampa Florida my Kia started shaking violently on the interstate and I was forced to get service from this Georgia dealership. No inspection was done, an extra axle that did not need to be replaced was required, I left with four over inflated tires a headlight out and a car that was so filthy inside and out it took two days to clean. I would think after $2,400 service cost I could have at least driven away with a safe car. No one ever explained to me the issues with the axles, but instead we're so interested in ... Read More

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Google - Dec 16, 2023

Traveling from Tampa Florida my Kia started shaking violently on the interstate and I was forced to get service from this Georgia dealership. No inspection was done, an extra axle that did not need to be replaced was required, I left with four over inflated tires a headlight out and a car that was so filthy inside and out it took two days to clean. I would think after $2,400 service cost I could have at least driven away with a safe car. No one ever explained to me the issues with the axles, but instead we're so interested in selling me a new car after I clearly stated my mother was passing away and it was urgent that I get my car repaired and that I have enough on my plate. Out of every Kia dealership I've ever been to this one was the most disappointing. The only person there who even approached me with an apology was Ebony in the service department. It was very sincere and personal which I appreciated from her. But it would have been nice if a service manager could have at least approached me and given some inkling of interest in the fact that my car was non-drivable and I was in a completely different state than I live in, but instead I saw him sitting in his office talking to other employees not caring. Dislocation needs a total overhaul.

I went to get my car serviced in September. Matt was assigned to my car. Matt sent a link with all the "services" I needed done. These services came up $2,500. I decided to pick the services that required immediate attention to pay for first. When I brought my car back up there to get the services that Matt recommended I was assigned to Antwon. Antwon called me the same day that I dropped my car and said everything on the list that Matt suggested, I DO NOT need done. I asked him was he sure that NOTHING on ... Read More

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Google - Dec 14, 2023

I went to get my car serviced in September. Matt was assigned to my car. Matt sent a link with all the "services" I needed done. These services came up $2,500. I decided to pick the services that required immediate attention to pay for first. When I brought my car back up there to get the services that Matt recommended I was assigned to Antwon. Antwon called me the same day that I dropped my car and said everything on the list that Matt suggested, I DO NOT need done. I asked him was he sure that NOTHING on that list will fix my car. He said nothing that was listed as a problem was a problem with my car at all. I am very grateful for Antwon because I would've been out of $1,500 dollars. Of course, the guy who helped us save money doesn't work there anymore. Neither does Matt. The turnover rate here is high.If you ask anyone at SONS Kia who services cars they will either tell you to take your car to someone else OR tell you that this particular dealership will scam you. They are really shady and I will NEVER get my car serviced here again. Please save your money.

Was not informed that I needed new front brakes and rotors after waiting 2 hours for an oils change and multi-point inspection. They are slow and unremarkable.

Make sure to get names of everyone you talk to and what they say. I just needed a new car fob because I lost mine. 3 1/2 months later and after talking to 6 different people, each one telling me a different story, I was finally told they needed to replace my ECU, which has to do with my engine. So we went from my car working fine and me just needing a new key fob to replacing the ECU, without telling me they did that. The only reason I gave them 1 star is because I had to

Horrible costumer service after arrival. Told I was to leave my car (after I was seen sitting in the waiting area) which was never told to me when I scheduled the appointment and I came in one without making plans for a car service or pickup from family/friend. The person who I was working with was very adamant about him telling me that which was not true, his attitude was questionable as well. Further more the service that was completed (diagnostic) seemed to be a rushed service because he informed me that it would take much longer which is ... Read More

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Google - Nov 27, 2023

Horrible costumer service after arrival. Told I was to leave my car (after I was seen sitting in the waiting area) which was never told to me when I scheduled the appointment and I came in one without making plans for a car service or pickup from family/friend. The person who I was working with was very adamant about him telling me that which was not true, his attitude was questionable as well. Further more the service that was completed (diagnostic) seemed to be a rushed service because he informed me that it would take much longer which is why I was to leave the vehicle. After the findings from the diagnostic I asked about the other service we discussed on the call and he stated it was never done because they were closing in 20 minutes….My car was scheduled for an oil change (not completed) and diagnostic (completed), appointment was at 3:15, I arrived approximately 2:30/2:40pm and left with my service light still on (I was seemingly last or second to last to person left…And mileage is in the negative for service needed) and findings from the diagnostic were denied at my request because I’d rather take it to another KIA dealership. It seems as if the service that cost the most (the diagnostic) is what was they decided to do other than my initial request and agreement for the oill change. I am extremely dissatisfied with my experience, I will never take my car there again or refer anyone to this dealership.

KIA McDonough has provided the worst experience for customer service I have ever had in my entire life. My KIA SEDONA'S engine light came on and was flashing. I had my car towed to KIA McDonough because I was informed that they would provide a diagnostic in 5 days. They had my vehicle for 15 days. When I spoke with the manager and leadership they did not give me any resolution. I informed the manager of the service department that getting the media involved was not something I wanted to do; however, that triggered him to respond by saying "to ... Read More

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Google - Nov 26, 2023

KIA McDonough has provided the worst experience for customer service I have ever had in my entire life. My KIA SEDONA'S engine light came on and was flashing. I had my car towed to KIA McDonough because I was informed that they would provide a diagnostic in 5 days. They had my vehicle for 15 days. When I spoke with the manager and leadership they did not give me any resolution. I informed the manager of the service department that getting the media involved was not something I wanted to do; however, that triggered him to respond by saying "to come pick my car up and because he has management on his side he will not do anything on my car." This comes on the tail of having my car sitting on the lot at KIA Morrow for a few days, and also being towed to Mavis, from Mavis to McDonough. KIA's are a horrible vehicle, a true waist of hard earned money, and extremely poor customer service. Not sure what ever happened to empathy, sympathy, and understanding of a person's dealing with life's issues. Worst company, management, and ownership I have ever dealt with. God is our guide, but there are people in this world who believe they have the upper hand when you're in need. Don't let it be you that need. Casey

Please don't go here. This has to be one of the most unprofessional and downright ghetto environments that I have ever experienced. The sad part is that it wasn't always like this. I have been getting my car serviced here for almost 10 years and the last couple of years it has gone down. I went there to get an oil change and the next day my check oil light came on which was not on when I took it there. When I went back to check what the issue was seeing how it wasn't there prior to ... Read More

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Google - Nov 20, 2023

Please don't go here. This has to be one of the most unprofessional and downright ghetto environments that I have ever experienced. The sad part is that it wasn't always like this. I have been getting my car serviced here for almost 10 years and the last couple of years it has gone down. I went there to get an oil change and the next day my check oil light came on which was not on when I took it there. When I went back to check what the issue was seeing how it wasn't there prior to their "alleged" service. They came up with $5000 dollars worth of repairs that were coincidently all related to the oil. such as turbo engine oil leaks etc. When I asked why didn't you find all of these leeks seeing how you were just under there doing the oil change? The answer I was given was "it was bad timing" I have made an official complaint with corporate regarding the poor, sub-par, and unprofessional service. They then tried to charge me a $179 diagnostic fee for looking at a problem that was caused by them. When I asked to speak to the manager the young lady named Ebony at the front desk laughed at me. I would not recommend this dealership to anyone. This is a ghetto disgrace.

I purchased my vehicle Nov 8th the backup cam had a glitch so I had to take it back to McDonough....1hrs away then they take over 2hrs and left me at cheddar! This place really disappointed. Time is valuable. Can't get it back. You all left me for over an hour and kept my vehicle. I really don't appreciate having to drive an hr away from home and being stranded not to mention the vehicle was glitching less than 24hrs after purchase. UPDATE!! !! I am beyond disappointed with the service that's been given lately at Sons ... Read More

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Google - Nov 13, 2023

I purchased my vehicle Nov 8th the backup cam had a glitch so I had to take it back to McDonough....1hrs away then they take over 2hrs and left me at cheddar! This place really disappointed. Time is valuable. Can't get it back. You all left me for over an hour and kept my vehicle. I really don't appreciate having to drive an hr away from home and being stranded not to mention the vehicle was glitching less than 24hrs after purchase. UPDATE!! !! I am beyond disappointed with the service that's been given lately at Sons Kia of McDonough. I have been given inaccurate information to travel to the facility and was told it would be 2hrs to get serviced then told I couldn't get serviced. From my understanding Jeff oversees this department and I want him to know that the woman he left in charge in his absence is very rude.

God forbid you have to have your kia worked on be prepared to have it down for months at a time. Don't expect to ever be able to talk to them either have to hold for at least an hour no one cares about you here they only care if you're buying a car. Do your research kias are easy to steal and even have a class action lawsuit for breaking down

Zero stars I no longer recommend. At the end of Rickey is by far the worst service manager there is as he accept no accountability for the poor customer service provided under his leadership. The quality of work here at this location is less than deserving of anyone that drives a Kia. Terrible example of customer service!